HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
Reduce your costs
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support
HP’s expert technicians have the tools and resources to repair your equipment properly.
Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.
Features
Number of years
3 year(s)
Type
Pick-up&return
HP segment
Business, Enterprise
Supplier features
Warranty type
S
Warranty coverage
In warranty
Support type
Pickup and return
Service method
Depot repair
Response time
Repaired within 3-7 business days
Place of service
Offsite
Logistics options
Courier pick up and return
Duration
3 years
Coverage period
36 month(s)
Coverage details
Standard workdays - 9 hours
Care Pack type
Electronic
Additional support option
Defective media retention
Additional information
Excludes external monitor
Technical details
Number of years
3 year(s)
Type
Pick-up&return
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