HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
Reduce your costs
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support
HP’s expert technicians have the tools and resources to repair your equipment properly.
Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.
Features
Number of years
5 year(s)
Type
Pick-up&return
Service time (hours x days)
9x5
Compatibility
HP ChromeBook 11/14 Series 1/1/0 Warranty HP Chromebook 13 G1 /Metal Series 1/1/0 Warranty
HP segment
Business
Supplier features
Warranty type
S
Warranty coverage
In warranty
Support type
Pickup and return
Service method
Depot repair
Response time
Repaired within 3-7 business days
Place of service
Offsite
Logistics options
Courier pick up and return
Duration
5 years
Coverage period
60 month(s)
Coverage details
Standard workdays - 9 hours
Care Pack type
Electronic
Additional information
Excludes external monitor
Technical details
Number of years
5 year(s)
Type
Pick-up&return
Service time (hours x days)
9x5
Compatibility
HP ChromeBook 11/14 Series 1/1/0 Warranty HP Chromebook 13 G1 /Metal Series 1/1/0 Warranty
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