Allied Telesis Net.Cover Essential 1 license(s) 1 year(s)

Support Services
Allied Telesis Net.Cover® support programs are designed to provide dedicated and comprehensive cover for your network. Delivering the highest levels of technical support, superior risk mitigation measures and proactive services to ensure high-availability, business continuity and peace of mind.

Online Services
Allied Telesis offers a web-based, online support service, available 24 hours a day, seven days a week. Using your personalized account, you can raise and track the status of your technical support incidents.

Knowledge Base
Net.Cover clients are registered on the Allied Telesis Support Portal and have immediate access to the Knowledge Base.

Software Updates
24x7 online access to software upgrades, updates and bug fixes for all products covered, with supporting documentation. These updates deliver timely features and enhancements to support the changing demands on customer networks.

Hardware Support
Net.Cover clients are guided through the hardware failure analysis procedure for fast fault diagnosis and resolution. Hardware support covers the cost of repair in the event of a hardware failure, preventing unbudgeted expenses.

The advanced replacement option minimizes downtime for mission critical applications
- Replacement upon receipt
- Net.Cover Essential - Advanced hardware replacement
- Net.Cover Advanced program - Same day dispatch advanced hardware replacement
- Net.Cover Select – hardware support tailored to suit business needs

Priority Queue
Customer requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll-free numbers.

Telephone Support
Live support from the Allied Telesis helpdesk, who will guide you step by step through identifying and solving network related issues. Our engineers have expertise in both Allied Telesis products and a wide range of networking technologies. Please check our website for the up-to-date list of support phone numbers for your country.

Configuration Assessment
Our engineers can assess your hardware and software configuration files. If additional services are required, Allied Telesis Advisory Services are available to provide design consultation, implementation, documentation, and remote or onsite analysis and troubleshooting, which are billed separately. For details and pricing on our Advisory Services, please contact your sales representative.

Direct Account Support
Net.Cover Select clients can opt for direct contact with Allied Telesis account managers and specialists, who assist in the selection of best-fit solutions and technologies and provide support for speedy problem resolution.